QAIassist - Contact Technical Support

Clients with maintenance agreements obtain 24-hour hot-line support. The QAIassist customer support Service Level Agreement lists the guaranteed response times for each problem severity level.

Before you call

Help us serve you better by having the following information available when you contact us:

   1. Your identity: Your name, telephone number and organization.
   2. Your environment: The name and telephone number of your product administrator, the QAIassist product your are using.
   3. The issue:

    * A short description of the events that led up to the problem.
    * Specific details of the problem you are addressing

For high priority problems

For Severity Level 1 (critical) or 2 (serious), call our technical support staff directly at any time at +1-613-256-9039. This service is available during regular business hours,  five days a week, and is supported by both direct access and our Message Center.

For less urgent problems

For Severity Level 3 (normal) or 4 (low), do one of the following:

   1. Contact your supervisor or product administrator
   2. Email our technical support staff at: solutions@qaiassist.com
   3. Call our technical support staff during normal working hours (8:30 am to 5:00 pm, EST, Monday to Friday) at +1-613-256-9039